Legal
Refunds and cancellations
Updated 27 September 2026
In short: you can cancel for a full refund until your key is sent. After that, the 14-day right to change your mind no longer applies, but if your key is missing, doesn't work, or you paid twice, we'll always put it right or give your money back.
Before your key is sent
You can cancel an order at any time before your key is sent, and you'll get back everything you've paid.
- Not paid yet: tap Cancel this order on the order's page in your account, or just don't pay. Unpaid crypto orders run out after an hour by themselves.
- Paid, but no key yet (for example, a bank transfer we haven't checked): email us with your order reference and we'll cancel it and refund you in full.
After your key is sent
A key is digital content. The law normally gives you 14 days to cancel an online purchase, but for digital content that right ends once the content is supplied, if you asked for it straight away and agreed to that. When you buy, you tick a box to ask for your key as soon as you've paid and to confirm you understand this. So once your key has been sent, you can't cancel just because you've changed your mind.
Bought by mistake? If your key hasn't been entered on any phone yet, email us within 14 days of buying and we'll usually refund it anyway, and switch the key off.
When something's gone wrong
These are always put right, whenever you bought:
- Your key never arrived. Crypto keys usually arrive within minutes of the payment confirming, and bank transfers within one or two working days. If it's been longer than 3 working days, email us with your order reference.
- Your key or an app doesn't work as described. We'll fix it or replace your key. If we can't do that within a reasonable time, you can have some or all of your money back.
- You paid twice, or paid for an order that had already run out or been cancelled. We'll refund the extra payment.
- You sent the wrong amount of crypto, or sent it late. We'll match it to your order if we can, or refund it.
These rights come from the Consumer Rights Act 2015, and nothing on this page takes them away.
How refunds are paid
- Bank transfer: back to the account that paid, or to another UK account in your name that you tell us.
- Bitcoin or Solana: back in the same coin, worth the £ amount you paid, to a wallet address you give us. If you'd rather, we can refund you by UK bank transfer instead.
- We send refunds within 14 days of agreeing them, and usually much sooner.
- When a key is refunded, it's switched off, so the apps stop working with it.
How to ask
Email hello@ghostavix.co.uk from your account's email address, with your order reference (it starts GX-) and what's happened. You don't have to use a particular form. We usually reply within two working days.
Ghost Setup for Windows
Ghost Setup is free, so there's nothing to refund. If it changed something you didn't want, System Restore can take your PC back to the restore point it made before it started.